As someone who has dealt with their fair share of frustrating customer service interactions, I know just how important it is for companies to prioritize their customers. Luckily, there are some companies out there that truly go above and beyond in this regard. From personalized experiences to quick and efficient problem-solving, these 10 companies are leading the charge when it comes to exemplary customer service.

1. Zappos 💻

Zappos is known for their exceptional customer service, and for good reason. They offer free shipping and free returns, 24/7 customer service availability, and even surprise customers with unexpected gifts. On top of all that, they have a policy allowing customers to return items up to a year after purchase for a full refund. Talk about going above and beyond.

A happy customer with a Zappos box

2. Ritz-Carlton 🏨

Luxury hotel chain Ritz-Carlton takes customer service to a whole new level. Employees are empowered to provide personalized experiences for guests, and there is even a dedicated “customer experience” team in each hotel responsible for ensuring guest satisfaction. The company motto is “Ladies and gentlemen serving ladies and gentlemen,” and it shows in the level of care they provide to each and every guest.

A Ritz-Carlton employee holding the door open for a guest

3. Amazon 📦

As the largest online retailer in the world, it’s no surprise that Amazon has top-notch customer service. They offer fast and reliable shipping options, easy returns, and a dedicated customer service team that is available 24/7 via phone or chat. Plus, their Amazon Prime subscription service provides even more perks, like free two-day shipping and access to exclusive deals.

An Amazon delivery person carrying a package

4. Southwest Airlines ✈️

Southwest Airlines is known for their friendly and personable flight attendants, but their customer service goes beyond that. They have a policy of not charging customers for baggage fees (unlike many other airlines), and they even allow customers to change flights for free if there is availability. Plus, their “Companion Pass” option allows a friend to fly for free with you for up to a year.

A satisfied Southwest Airlines customer sitting on a plane

5. Apple 🍎

Apple is another company that consistently ranks high in customer service surveys. They offer in-person support at their brick-and-mortar stores, as well as over the phone and online. They also offer free workshops and classes to help customers learn how to use their products. Plus, their AppleCare+ program provides extended warranties and coverage for accidental damage.

An Apple store employee assisting a customer with a product

6. Trader Joe’s 🛒

Grocery store chain Trader Joe’s is beloved by many for their affordable prices and unique food offerings, but their customer service is just as impressive. Employees are known for their friendly and helpful attitude, and they are often seen going out of their way to help customers find specific products or navigate the store. Plus, their return policy allows customers to return any product for any reason for a full refund.

A Trader Joe's employee bagging groceries for a customer

7. Nordstrom 🛍️

Department store Nordstrom is famous for their customer service, which even includes a “no-questions-asked” return policy. Employees are known for their attentiveness and willingness to go above and beyond for customers, whether it’s locating a specific product or tailoring a piece of clothing. Plus, the company offers free shipping and free returns on all online orders.

A Nordstrom employee helping a customer try on clothes

8. Warby Parker 👓

Online eyewear retailer Warby Parker is known for their affordable and stylish glasses, but their customer service is what sets them apart. They offer free shipping and free returns, and their “Home Try-On” program allows customers to try on up to five pairs of glasses at home for free. They also have a “Buy a Pair, Give a Pair” program that donates a pair of glasses to someone in need for every pair purchased.

A Warby Parker customer trying on glasses at home

9. Chick-fil-A 🐔

Fast food chain Chick-fil-A is famous for their friendly and efficient service, consistently ranking high in customer satisfaction surveys. Employees are trained to go above and beyond for customers, whether it’s taking extra care with a special order or offering free food as a gesture of goodwill. Plus, their mobile app allows customers to order ahead and earn rewards for future purchases.

A Chick-fil-A employee serving a customer at the drive-thru

10. Patagonia 🧥

Outdoor clothing retailer Patagonia is known for their commitment to sustainability and environmentalism, but their customer service is also noteworthy. They offer a lifetime guarantee on all products, meaning they will repair or replace any item for any reason. They also have a “Worn Wear” program that encourages customers to repair their existing Patagonia clothing rather than buying new items, reducing environmental waste.

A Patagonia customer wearing a jacket on a hike

Overall, these 10 companies set the bar high when it comes to great customer service. Whether it’s offering free shipping and returns, personalized experiences, or unique programs and initiatives, they all prioritize their customers and it shows.

A happy customer with a phone, surrounded by emojis of smiling faces and hearts